Privacy Policy

Terms in full

1. 1

   Who we are

   1.1 Home Sales Fast Ltd (company number SC736210) is the data controller for personal data collected through this website and through our enquiry and sales process. Our registered office is 2 Parkhouse Street, Ayr, KA7 2HH and you can reach us on 07411 211618.

2. 2

   The data we collect

   2.1 We only ask for what we need to value a property and progress a sale.

   • (a)Identity and contact data: your name, phone number and email address.
   • (b)Property data: address, postcode, type, condition, tenure, occupancy and your reason for selling.
   • (c)Financial data relevant to the sale, such as whether a mortgage or other security is outstanding.
   • (d)Correspondence: notes of calls, emails and messages between us.
   • (e)Technical data: IP address, device and browser type, and pages visited, collected through cookies and analytics.
3. 3

   Why we use it and our lawful basis

   3.1 Each use of your data is tied to a specific lawful basis.

   • (a)To prepare and discuss an offer on your property: performance of a contract or steps taken at your request.
   • (b)To progress a sale, including instructing solicitors and surveyors: performance of a contract.
   • (c)To meet anti money laundering, identity and record keeping duties: legal obligation.
   • (d)To improve the website and understand how it is used: legitimate interests.
   • (e)To send marketing or follow up messages where you have opted in: consent, which you can withdraw at any time.
4. 4

   Who we share it with

   4.1 We share your data only with parties who need it to deliver the service you have asked for, or where the law requires it. We do not sell personal data and we do not pass your details to unrelated companies for marketing.

   • (a)Solicitors, surveyors and valuers instructed in connection with the purchase.
   • (b)IT, hosting, email, telephony and analytics suppliers acting as our processors under written terms.
   • (c)Regulators, law enforcement or the courts where we are legally required to disclose.
5. 5

   How long we keep it

   5.1 Enquiries that do not lead to a sale are kept for up to two years so that we can respond if you come back to us, then deleted.

   5.2 Where a purchase completes, we keep transaction records for the periods required by tax, anti money laundering and property law, which is normally six years from completion and longer for title documents.

6. 6

   Your rights

   6.1 Under UK GDPR you have the following rights, free of charge in almost all cases.

   • (a)Access: ask for a copy of the personal data we hold about you.
   • (b)Rectification: ask us to correct anything inaccurate or incomplete.
   • (c)Erasure: ask us to delete data where we no longer need it and no legal duty requires us to keep it.
   • (d)Restriction and objection: ask us to pause or stop a particular use, including any processing based on legitimate interests.
   • (e)Portability: receive certain data in a machine readable format.
   • (f)Withdraw consent: opt out of marketing at any time without affecting anything done before you withdrew.
7. 7

   Security

   7.1 The website is served over HTTPS and access to enquiry data is restricted to staff who need it. Suppliers who handle data on our behalf are bound by written terms requiring appropriate technical and organisational measures.

   7.2 No transmission over the internet is completely secure, so please do not send sensitive documents by email unless we have agreed a secure method with you.

8. 8

   Complaints to the regulator

   8.1 Please raise any concern with us first on 07411 211618 so we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk.