Legal
Accessibility Statement
We aim to meet WCAG 2.2 level AA across this website so that people using screen readers, keyboard navigation, magnification or speech input can sell a property with us. If any part of the site blocks you, call us and we will handle your enquiry another way.
Last updated September 2026
Definitions
These words have the following meanings wherever they appear on this page.
- WCAG 2.2
- The Web Content Accessibility Guidelines, the international standard for accessible websites.
- Level AA
- The conformance level normally expected of public facing websites in the UK.
- Assistive technology
- Software or hardware such as a screen reader, magnifier or switch device used to access a website.
- Keyboard navigation
- Operating a site using only the keyboard, without a mouse or trackpad.
- Reasonable adjustment
- A change we make to our process so a disabled person is not put at a disadvantage.
Terms in full
- 1
Our commitment
1.1 Selling a house is stressful enough. We want everyone to be able to read our guides, understand an offer and contact us without barriers, whatever technology they use.
1.2 We treat accessibility as part of building the site rather than something added at the end.
- 2
What we have done
2.1 The following measures are in place across the site.
- (a)Semantic headings in order, so screen reader users can navigate by structure.
- (b)Text and background colour combinations chosen for contrast, with our green used at a weight that stays readable.
- (c)Every interactive element reachable by keyboard, with a visible focus outline.
- (d)Descriptive alt text on meaningful images and empty alt text on decorative ones.
- (e)Form fields with real labels, clear error messages and large touch targets.
- (f)Responsive layouts that work at 200 per cent zoom and on small screens.
- 3
Known limitations
3.1 We are honest about the gaps. Some older embedded media may lack full captions, and a small number of decorative animations may still move for users who have not set a reduced motion preference.
3.2 We fix issues as we find them and welcome reports of anything we have missed.
- 4
Alternative ways to reach us
4.1 If the enquiry form does not work for you, call 07411 211618 and we will take your details over the phone. You can also write to us at 2 Parkhouse Street, Ayr, KA7 2HH.
4.2 We are happy to provide information in large print or plain text, or to speak to a family member or adviser acting for you.
- 5
Reporting a problem
5.1 Tell us the page address, what you were trying to do and what happened. Include the browser and any assistive technology you were using if you can.
5.2 We aim to acknowledge accessibility reports within five working days and to fix confirmed issues as quickly as we reasonably can.
- 6
Enforcement
6.1 If you are unhappy with how we respond, you can raise the matter through our complaints procedure. The Equality Advisory and Support Service can also advise on rights under the Equality Act 2010.
What to include when you report a barrier
The more of this you can give us, the faster we can fix it.
- The web address of the page where the problem happened
- What you were trying to do at the time
- What happened instead, in your own words
- The browser and version you were using
- Any assistive technology, such as a screen reader or magnifier
- Your device type and screen size if relevant
- A screenshot or recording if you are able to send one
- How you would prefer us to reply to you
Frequently asked questions
Which standard do you work to?
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WCAG 2.2 level AA, the standard normally expected of public facing UK websites.
Can I get an offer without using the website?
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Yes. Call 07411 211618 and we will take everything over the phone.
Does the site work with a screen reader?
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It is built with semantic headings, labelled forms and descriptive alt text so it can be navigated by screen reader. Tell us if you find a page that does not behave.
How quickly do you respond to accessibility reports?
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We aim to acknowledge within five working days and fix confirmed issues as soon as we reasonably can.
